Before you book
Booking and deposit terms.
Please read these terms before requesting a service.
The $10 deposit
The $10 online payment is a deposit in Australian dollars towards the final price. It is not the full cost of treatment, inspection or an end-of-lease package. We confirm the final scope and price before work begins.
Appointment availability
Your date and arrival window are requests until confirmed. If we cannot offer a suitable appointment, choose an alternative or request a deposit refund. A payment receipt alone is not an appointment confirmation.
Changes and cancellations
Contact us as soon as you need to change or cancel a request. You may request a deposit refund before an appointment has been confirmed. After confirmation, contact us to discuss cancellation or changes. Additional cancellation conditions must be disclosed and agreed before confirmation.
Refund requests
Call 1300 149 737 with your reference. Approved refunds go through the original payment method; the provider’s processing time applies. These terms do not limit rights that cannot lawfully be excluded.
Service scope and access
Give accurate details and follow the preparation and re-entry instructions. Additional work and pricing are discussed before proceeding. A termite inspection does not include treatment, and a pest-and-carpet package is not a full bond clean.